Course Material
Do you struggle to hold challenging conversations and give honest feedback? It’s difficult, especially when you get along with your team. The best managers get nervous before holding this type of conversation; however, the more prepared you are, the easier it will be. When you’re not prepared, it can cause additional stress in a situation that’s already stressful.

In this course, you will learn the following:
- How to execute the performance management cycle.
- How to hold challenging conversations.
- How to deal with different responses you may encounter from each employee.
- To understand how to move from everyday coaching to something more serious.\
- How to communicate in a way that is firm but fair.
Course Modules
The Five Steps to Managing Performance
Managing Performance: How to Use the Coaching Guide (1:02)
Managing Performance: Step 1, Diagnose the Problem (1:55)
Managing performance; Step Two; Giving Feedback (2:27)
Managing Performance: Step Three, Formal Performance Improvement Meeting (2:45)
Managing Performance: Step Four, Formal Letter (2:37)