Course Material
What is exceptional service? Let us show you in this course.
Despite living in a world where it feels like everyone is shopping online, did you know a recent survey discovered most customers still prefer to shop in-store because of the personal experience? The study shows customers buying online have five times more irritations compared to shopping in-store.
Yes, customer service and selling are very much still alive!
Experiential retail is the new buzzword of this century; this means every person on your team should be thinking about how this translates into your customer’s experience while shopping in your store.
After this course, you will be able to;
- Understand how to build relationships that matter.
- Understand your impact on the business.
- How to create meaningful experiences for your customers.
- Develop your relationship selling skills.
- Anticipate other’s needs and be present with your customers.
Course Modules
Service & Selling
Lesson 1: Breaking Down Assumptions; An introduction to Mindful Selling (5:16)
Lesson 2: Becoming a Servant Leader (3:40)
Lesson 3: Assessing talent gaps for the team by using the GAPS chart to make a plan (5:00)
Lesson 4: Make every Interaction Count (4:43)
Lesson 5: Acting Responsible, Think Omnichannel (6:18)
