Course Material
Every great retail manager needs to know how to motivate and inspire a team.
To do this, you must develop strong coaching skills and learn how to support each team member in being their very best. Most managers make the mistake of thinking telling is coaching; this course will teach you the foundation of coaching and what it means.
After this course, you will be able to:
- Differentiate between Training, Directing and Coaching,
- You will know and when to use each communication method and why they are important.
- You will learn and practice using a four-step coaching model that is both easy to remember and highly effective.
- Inspire, motivate a team through coaching techniques that work.
- Learn new coaching questions, that you may have not thought of.
Course Modules
How To Be An Effective Coach
Coaching Lesson 1: When to Train, Direct and Coach? (2:45)
Coaching Lesson 2: Active Listening (5:18)
Coaching Lesson 3: Fact versus Opinion based feedback (4:55)
Coaching Lesson 4: SPOT the Coaching Moment (intro to coaching model) (7:23)
