Course Material
Great retail managers need to know the difference between decision-making and problem-solving. In this course, we’ll tackle this important difference while also teaching you how to differentiate between simple and reoccurring problems. Using real-life scenarios, we will explore techniques you can apply for solving these problems – for the long term.
After this course you will be able to:
- Understand the difference between simple and recurring problems.
- Know how to find the root cause and solve them for the long term.
- Apply a problem-solving model that works.
- Know why solving root cause is so critical to problem-solving.
Course Modules
Develop your Problem Solving Skills
Lesson 1: Decision making versus problem solving (5:18)
Lesson 2: The responsible point of view (3:02)
Lesson 3: Recurring problems (4:04)
Lesson 4: IDEAS model (3:22)
